Refund Policy

Last updated: 16 October 2026.

Before activation

If a payment was made but the VPN subscription has not been activated, contact support with the order number and payment reference. We will verify the payment and either activate the service or review a refund.

Technical problems

If SIRR cannot provide the purchased service because of a technical issue on our side, contact support within 7 days of purchase. We will first try to restore access; if we cannot, the order may be eligible for a refund.

Payment-network fees

Third-party fees, blockchain network fees and exchange-rate differences are generally outside our control and may not be recoverable.

How to request

Use the support form on the SIRR website and include your order number, contact information and payment reference. Never send passwords or private wallet keys.